Home Office policy on handling complaints in immigration detention  - removal centres, short term holding facilities, holding rooms and on escort:

Detention Services Order (DSO) - 09/2006

Guidance for contractor's staff and Immigration Services staff 

DETENTION SERVICE ORDER - 09/2006 -HANDLING OF COMPLAINTS IN REMOVAL CENTRES, SHORT TERM HOLDING FACILITIES, HOLDING ROOMS AND ON ESCORT

Effective 1st October 2006
Author: Alan Hollett, Head of Operations Support Unit 

HANDLING OF COMPLAINTS IN REMOVAL CENTRES, SHORT TERM HOLDING FACILITIES, HOLDING ROOMS AND ON ESCORT WITH EFFECT FROM 1 OCTOBER 2006

Guidance for contractor's staff and Immigration Services staff

Author:
Alan Hollett
Assistant Director
Detention Services
Immigration services
22nd September 2006