If you are a detainee
Your Healthcare rights
When you are detained, you have rights and standards that you should expect from the staff in the health centre, including access to healthcare, hospital appointments, medical records and information about what to do if you have been tortured before you came here.
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How to Make a Complaint
If you believe you had poor treatment or suffered abuse while in detention, you can make a complaint about it. Making a complaint will not make any difference to your status and you may be removed before the process has finished.
Make a referral
If you are in detention and you or someone you, has experienced torture or has serious health problems which are not being treated adequately in the detention centre, you can contact us and we will try to help.
If you have a lawyer or a visitor, you can ask them to make a referral for you. Otherwise you can use the online referral form and give us as much information as you can. We are not able to visit everyone who is referred, and so it helps us if you give us as much information as you can.